Role of Paperless Office Systems In Supporting Office Automation Efforts

The Myth of the Paperless Office

Ch. 1 – Introduction Discusses the origins of the myth. The phrase ‘paperless office’ is traced to Xerox PARC, although they trace the idea of replacing paper-based methods of working all the way back to the 1800s with Samual Morse’s idea of electronic mail. They mention other precendents for trying to do away with paper, moving forward in time from that early date, including digital libraries ...

The Myth of the Paperless Office

Automation in the Business Office

Voice mail and office automation

Contrary to expectations of a few years ago, voice mail or voice messaging technology has rapidly outpaced speech recognition and speech synthesis in applications for office automation. This growth is a result of rapid technological advances in such areas as computing technology and digital telephony. The falling cost of voice message storage, the power of computer control of messaging, and use...

A Methodology for Human Factors Analysis in Office Automation Systems

A methodology for computer-aided human factors analysis in office automation system (OAS) design and implementation process has been developed. It incorporates a fuzzy knowledge-based evaluation mechanism, which is employed to aggregate data measured in scales of different type. The methodology has a high degree of flexibility, which allows it to be adjusted to the individual client situation. ...